RETURN & EXCHANGE

OUR POLICY

    • You have a 14-day window to request a refund or exchange upon receipt of your order.
    • The items must be returned in their original packaging and condition, with all tags intact and accompanied by the delivery note enclosed in your parcel.
    • A deduction for the return postage cost based on your location will be applied to your refund if you decide to return an item.

Return shipping cost standard

Europe (UK, Norway and Switzerland included) – 15 €
Asia, Middle East & North America – 20 €
Africa, Oceania & South America – 25 €

  • IMPORTANT! Elleme only accepts returns shipped with the return labels provided by our customer service team.
  • Our customer service specialists will assist you with any exchanges, and the price difference will be handled accordingly.
  • To initiate a return or exchange, please contact [email protected] and provide your order number and the reason for your request.
  • Please kindly note that our products are covered by a one-year warranty, which begins upon delivery.

RETURN SHIPPING

  • Elleme offers the option to return or exchange items within 14 days of the delivery date.
  • If you choose to initiate a return, a deduction for the return postage cost based on your location will be applied to your refund.
  • The items must be in pristine condition, just like they were shipped out, for the return to be accepted.

Return shipping cost standard

Europe (UK, Norway and Switzerland included) – 15 €
Asia, Middle East & North America – 20 €
Africa, Oceania & South America – 25 €

If your location is not mentioned above, our Customer Care team can assist you by providing the return shipping fee. Simply get in touch with them at [email protected].

REFUNDS

  • The refund process will take up to 14 business days, and the amount will be credited back to your original payment method.
  • If you decide to initiate a return, please be aware that a deduction for the return postage cost based on your location will be applied to your refund. For a detailed guide on how to return or exchange an item, please refer to our FAQ section.

DAMAGED OR WRONG ITEM RECEIVED

If you receive damaged goods, or have a manufacturing fault occur, please contact us immediately at [email protected] so we can assist you and sort out the problem as quickly as possible.

Please kindly note that our products are covered by a one-year warranty, which begins upon delivery.