faq

How can we help?

How Will I know if Elleme received my order?

- When you place an order on Elleme.com, an order confirmation will be sent to your registered email address. In the event that you have entered an incorrect email address, please contact us at [email protected] and we will send you the order details.

Do I need to set up an account for placing an order?

It is not mandatory to set up an account for your purchase, but we recommend to do so. With an account, you can track your order anytime, register returns and save information which will make the checkout of your future orders easier.

How can I cancel my order?

The order can only be cancelled before it is shipped. When the order has been shipped, you will receive a shipping confirmation email. If you have requested a cancellation after the order has shipped, you can simply return the order for a full refund. In any case, please contact [email protected].

Can I change my order and add other products or remove them?

Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.

I have indicated the wrong Address Information, how can I change it?

Please contact [email protected] your shipping address. The shipping address can only be changed before the order is shipped.

What is a pre-order and how does it work?

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page In any case, you will receive a confirmation email as soon as the package is shipped.

An Elleme item is out of stock, will it be restocked?

The best way to get a hold of items that are not available in the online shop is to contact customercare@elleme.com and we will be more than happy to help you locate it at one of our stockists and inform you about a possible restock.